©2019 by OCDExcellence

TERMS & CONDITIONS

Workshops

Notice: these terms and conditions form the basis upon which OCD Excellence services [referred to throughout as ‘OE’] will be made available to you.

Please read carefully to be sure you understand them.

Payment for a workshop is acceptance of our Terms and Conditions.

The Terms have the following meanings allocated to them:

  • OE: to mean OCD Excellence, Administration address: 96 Kensington High Street, London W8 6SG

  • Host(s): the person or persons delivering the workshop

  • Attendee(s): the person or persons attending the workshop

  • Workshop: the period of time whilst attending the booked period

Your information

  1. Attendees will be asked to provide their full name, telephone number and email for the purposes of administering the workshop

  2. OE will respect your personal information and undertakes to comply with all applicable UK Data Protection legislation currently in force

  3. Attendee(s) agree not to disclose any information pertaining to other Attendees attending the workshop, or to disclose any information gained during the workshop outside of the workshop environment

  4. Attendees will be identified during workshops by first name only

Workshops     

  1. All workshops are for a set duration as stipulated during booking, usually, but not limited to 2 hrs

  2. Attendees should arrive, phone or log in promptly for the workshop start time, as workshops cannot overrun their allotted time

  3. The Host reserves the right to refuse access to the workshop if the Attendee fails to arrive or, in the case of remote-based appointments (such as, but not limited to, Skype, Video calling, zoom, telephone) within 20 minutes of the appointment start time. In such cases no refund is permissible.

  4. Attendees under the age of 18 who wish to attend a workshop must contact the Host in advance

  5. Attendee(s) who are abusive, threatening, aggressive or otherwise display inappropriate behaviour, in the judgement of the Host, will be removed, or asked to leave by the Host

  6. Attendee(s) who are removed or asked to leave a workshop will not be entitled to a refund and may be prevented from attending further workshops

  7. Attendees understand that the workshops do not constitute or replace therapy and do not replace medical advice by a licensed medical professional

Workshop fees

  1. Workshop fees can be paid via PayPal payment. Attendees preferring not to use PayPal may contact OE for alternative means of payment

  2. All costs for the workshop are payable upon booking

  3. Cancellation policy is 72 hours in advance of the start time of the workshop

  4. Rescheduling is possible outside 72 hours of the start time of the workshop by prior arrangement with OE. OE reserves the right to refuse without offer of alternative


Sound or video recording
1. Attendees are prohibited from recording sound or video relating to any workshop

2. OE reserves the right to record any workshop with prior notification to the attendees

3. Attendees will not be identified during workshops without prior permission

Indemnity

  1. Should, for any reason outside the control of OE, the event be cancelled, OE will endeavour to reschedule. In this instance the delegate will indemnify and hold OE harmless from and against any and all costs, damages and expenses. OE does not accept responsibility for, and the delegate indemnifies OE against, any costs, charges or fines incurred by the delegate in the process of attending the event. This agreement is subject to the laws of the UK and agreement to these terms and conditions indicates acceptance of this indemnity.

OE ethical commitment       

  1. OE will adhere to a Code of Ethics which is available upon request

  2. The Attendee(s) acknowledge that the Host may contact the emergency services, if they believe there is a credible risk to the life of the Attendee 

General

  1. During the workshop, Attendees will be responsible for their belongings at all times. OE cannot be held responsible for any loss, theft or damage whatsoever.

  2. OE reserves the right to cancel or alter workshops at short notice without prejudice and without explanation

  3. OE reserves the right to vary the Terms and Conditions at any time and we will inform you of such changes through email, newsletter or other such medium as OE feels appropriate. 

  4. OE reserves the right to refuse participation for any reason without prejudice and without explanation

 

TERMS & CONDITIONS

Sessions & Intensive Treatment

Notice: these terms and conditions form the basis upon which OCD Excellence services [referred to throughout as ‘OE’] will be made available to you


Please read carefully to be sure you understand them.

Acceptance of an appointment, session or intensive treatment is acceptance of our Terms and Conditions.

The terms have the following meanings allocated to them:

                 

  • OE: to mean National Centre for OCD. Administration address: 96 Kensington High Street, London W8 6SG

  • ​Therapist: the person delivering therapeutic treatment

  • Client: the person receiving therapeutic counselling from a therapist

                

Your information

  1. Clients must provide a residential address and contact telephone number, an emergency contact (family or friends) as well as contact details for their general practitioner, PCP or psychiatrist

  2. OE will respect your personal information and undertakes to comply with all applicable UK Data Protection legislation currently in force.  In the absence of contact with a Client for more than 24 months, we will delete all information stored pertaining to that Client

  3. While in receipt of on-going treatment the Client should notify OE of any change of address, email or contact numbers


Appointments 

  1. All sessions whether at OE, remotely (including, but not limited to, telephone, skype and video calling), at the Client’s home or at the therapist’s home are 50 minutes in duration

  2. The Client must give 48 hours notice of any cancellation. If less than 48 hours notice is given then OE will charge the full fee due in respect of that appointment

  3. Clients should arrive or call in  promptly for each appointment, as sessions cannot overrun their allotted time

  4. For phone or video sessions, the client needs to call the number detailed for their session

  5. The Therapist reserves the right to refuse treatment if the Client fails to arrive or, in the case of telephone-based appointments, call OE within 20 minutes of the appointment start time. In such cases the full fee for the appointment will be charged

  6. No Client under the age of 17 can be treated without their parents’ or guardians’ written consent and must initially be accompanied by an adult for assessment

  7. Clients may terminate a session-based treatment at any time in compliance with the 48-hour notice of cancellation clause (2) above 

                

Session Fees  

  1. Fees for sessions must be paid in advance. Fees can be paid via Visa, Mastercard, American Express, PayPal , faster bank transfer or international SWIFT payment

  2. Fees for telephone or video sessions must be paid in advance as above. If payment has not been received before the appointment start time then the Therapist may not proceed with the session

  3. If a credit card number is provided to cover the cost of sessions then the client agrees to allow us to use this card to pay for future sessions unless we are informed otherwise.  Any payment details will be deleted on request or in the absence of contact from the client for more than 24 months

  4. The current list of fees for therapy sessions is available upon request

  5. Failure to pay for appointments attended could result in OE refusing to book further appointments until all outstanding payments are received

  6. OE reserves the right to amend the fees and will give 21 days notice of such amendment

  7. In the event that a client has not settled an invoice after two reminders OE reserves the right to place any outstanding balance in the hands of a debt collector and to charge a fee of 18% of this balance to cover administration costs

  8. OE has the right to charge simple interest on the overdue amount at the applicable rate under the Late Payment of Commercial Debts (Interest) Act 1998, accruing on a daily basis from the due date (date invoice is submitted) up to the date of actual payment, whether before or after judgment

  9. Interest charged will be at the current Bank of England rate plus 8%

Intensive fees

  1. Intensive fees can be paid via Visa, Mastercard, American Express, PayPal, faster bank transfer or international SWIFT payment

  2. A 50% deposit for intensive treatment is payable upon booking treatment, the balance is due 21 days prior to the group or individual intensive treatment start date  

  3. The intensive treatment contract is final once mutually agreed in writing  

  4. No refund will be offered in exchange for termination or non-attendance of all or any part of the group or individual intensive treatment following mutual agreement in writing

  5. Postponement of basic or extended intensive treatment within 21 days prior to the start date is at the discretion of OE.  Postponement within 7 days of the start date will be considered only in the event of illness (medical evidence required) 

  6. Requests to change dates of booked follow up sessions offered by OE will be considered but OE reserves the right to refuse without offer of alternative

  7. The client is liable for reasonable travel, accommodation or other expenses incurred by the therapist as a direct result of providing the intensive therapy

  8. Free follow up services such as sessions, workshops and group intensive courses are valid for 12 months following the end of intensive treatment 

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OE ethical commitment       

  1. OE will adhere to a Code of Ethics which is available upon request

  2. The client acknowledges that the Therapist may contact the emergency contact, General Practitioner or Psychiatrist and/or emergency services, if they believe there is a credible risk to the life of the client.

                 

General

  1. During treatment, Clients will be responsible for their belongings at all times. OE cannot be held responsible for any loss, theft or damage whatsoever.

  2. OE reserves the right to cancel or alter appointments at short notice without prejudice and without explanation

  3. OE reserves the right to vary the Terms and Conditions at any time and we will inform you of such changes through email, newsletter or other such medium as OE feels appropriate. The full Terms and Conditions can also be found on our website at www.ocdexcellence.com

  4. OE reserves the right to terminate treatment in the event of abusive, threatening, aggressive or otherwise inappropriate behaviour

  5. OE reserves the right to withhold treatment for any reason without prejudice and without explanation